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Improved customer profile #2261

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michellealva opened this issue Apr 14, 2025 · 0 comments
Open

Improved customer profile #2261

michellealva opened this issue Apr 14, 2025 · 0 comments
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@RitvikSardana
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enhancement New feature or request

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@michellealva
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michellealva commented Apr 14, 2025 •
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Update the Customer Master view in Helpdesk to show relevant support-related information. This will help support agents quickly understand the customer’s history and context. Currently, this has nothing.

Image

Suggested additions to the profile

  • Customer Name, Email, Phone
  • Customer Type (Individual / Organization)
  • Assigned Support Team or Agent (if applicable)

Summary stats

  • Total tickets raised by the customer
  • Open tickets
  • SLA violations
  • Average Response Time
  • Average Resolution Time

List of recent tickets

... or directly take me to the list view with filtered tickets of this customer

  • Ticket ID
  • Subject
  • Status
  • Priority
  • Created / Last Updated Date
  • Type of customer - enterprise, SMB, etc. and other custom fields.
@michellealva michellealva added the enhancement New feature or request label Apr 14, 2025
@michellealva michellealva self-assigned this Apr 14, 2025
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@RitvikSardana RitvikSardana

Labels
enhancement New feature or request
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Status: Todo
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@michellealva @RitvikSardana