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GitHub Account Recovery Policy #1048

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EarlyEdition opened this issue May 19, 2025 · 0 comments · May be fixed by #1049
Open

GitHub Account Recovery Policy #1048

EarlyEdition opened this issue May 19, 2025 · 0 comments · May be fixed by #1049

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@EarlyEdition
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EarlyEdition commented May 19, 2025 •
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Hi there, I create this issue at the request of the GitHub document admin.

I talked to my manager, and she suggested opening an issue in site-policy docs. This is the open source repo for site policy and may have contributors more knowledgeable about your specific problem.

Originally posted by @Sharra-writes in #37993

Please clarify GitHub Account Recovery Policy.

Can I open a support ticket to recover my account?

For security reasons, GitHub Support will not restore access to accounts with two-factor authentication enabled if you lose your two-factor authentication credentials or lose access to your account recovery methods.

If a user forgets the password but has access to GitHub recovery codes and 2FA, can he/she recover the account?
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Update github-account-recovery-policy.md EarlyEdition/site-policy
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@EarlyEdition