I'm unable to renew my github student pack

[KirolosMFahem]

Hi everyone,

Hi Everyone

for some reason I'm unable to renew github student pack, I'm enrolled into two universities here in Egypt but on trying to renew I get on of the following errors.

error 1

Reason(s):

• Please use your device camera to submit your academic affiliation documents. If you’re having trouble using your device camera, please allow camera access for the application website on your browser. The steps for this will vary depending on which browser you are using. Information on browsers supported by GitHub can be found here. You may also try applying from a different computer or mobile device.

• The image you selected does not appear to contain your school name. Your complete school name must appear in your document, not only the school logo. You may include multiple documents together. If your official document is not in English then you may photograph the original next to an English translation.

• Please ensure that your academic affiliation document contains your last name exactly as it appears in your GitHub billing information. If you have only a single legal name, enter it in both the first and last name fields of your GitHub billing information.

• Your document does not appear to include a date demonstrating current academic affiliation. For countries utilizing non-standard calendars, you may need to capture the original document beside one with a converted date. You may include multiple documents in your image, so long as they are legible.

• Please ensure that your academic affiliation document contains your first name exactly as it appears in your GitHub billing information. Variations of your name and nicknames are unacceptable.

• You are unlikely to be verified until you have completed your GitHub user profile with your full name exactly as it appears in your academic affiliation document. Please do not use a variation of your name or a nickname. Once you have updated your profile information log out and log back into GitHub before re-applying.

error 2

Reason(s):

• Please use your device camera to submit your academic affiliation documents. If you’re having trouble using your device camera, please allow camera access for the application website on your browser. The steps for this will vary depending on which browser you are using. Information on browsers supported by GitHub can be found here. You may also try applying from a different computer or mobile device.

• You are unlikely to be verified until you have completed your GitHub user profile with your full name exactly as it appears in your academic affiliation document. Please do not use a variation of your name or a nickname. Once you have updated your profile information log out and log back into GitHub before re-applying.

[KirolosMFahem]

please note that I did try multiple of documents

[davevad93]

Hi @KirolosMFahem,

According to the reasons, the main problems are that you haven't uploaded a photo of your academic proof using the webcam (or that it's not legible enough to be approved) and also that the name on your GitHub profile "Eng. Kirolos Mayiz Fahem" is not the same as the one on your academic affiliation document.

Try the following steps:

1. Change your GitHub profile's name exactly as it appears in your academic affiliation document
2. Log out and log back into GitHub.
3. Take a photo of your academic documentation using the webcam (if the original is in your native language, take a photo of a translated version in English).

I also recommend you take a look at the Student Developer Pack Application FAQs, and this helpful discussion from a fellow Community member:

• Solved: GitHub Student Developer Pack Issues (After 9+ Auto-Rejections)

If you still experience problems with the renewal, contact support by opening a ticket here, select "Other" and explain your issue.